Frequently Asked Questions

Our Products

Are all of your products made with 100% organic cotton?

Yes! All of our products are made with 100% organic cotton that is GOTS certified.

Does your apparel fit true to size?

Our apparel is designed to fit true to size. Please consult our sizing guide to ensure you select the correct fit. Note that 100% organic fabrics may experience slight shrinkage when dried with heat. If you are between sizes or prefer a looser fit, we recommend choosing the next size up.

Our Commitment

How do you donate to nonprofit organizations?

We donate 5% of all proceeds to the ShoppingGives Foundation, which allocates 100% of the money to nonprofits of our selection. We curretly support the Amazon Conservation Association, Heifer International, and the Coral Reef Aliance. Learn more at ShoppingGives.com.

How do you plant a tree for every item ordered?

We have partnered with the GoodAPI and the Eden Reforestation Project to support tree planting initiatives. This collaboration helps revive local ecosystems and reduce our carbon footprint. With every order placed, a portion of the proceeds is allocated to cover the costs of planting trees.

Shipping

Where do your products ship from?

We work with Teemill, who is based in the Isle of Wight in the United Kingdom. All of our products are shipped from the UK.

Which countries do you currently ship to?

We currently ship to the following countries:

Australia, Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, and the United States.

Regrettably, we are unable to ship to locations outside of this list at this time. However, we are continually working to expand our shipping capabilities. If your country is not listed, please reach out to us, and we will gladly keep you informed about future shipping expansions.

Can I track my package?

Currently, package tracking is only available for UK orders.

How long will it take to get my product?

Most products are fulfilled and shipped withing 24 hours of ordering. If ordered outside of normal business hours, they will be fulfilled on the next business day.

Shipping times vary based on where you are located. We can only offer estimates for delivery times, as they can be variable based on external factors.

UK shipping: 3-5 days

EU shipping: 5-10 days

International shipping: 10-20 days

Please note that shipping can be faster or slower than these estimates.

Do I need to pay customs and duties tax for shipments outside of the UK?

For orders shipped internationally, you may be required to pay customs duties and taxes depending on your location. By placing an order with us, you acknowledge that you are responsible for any additional fees that may apply.

Generally, orders with a value below the following thresholds are not subject to customs duties or taxes:

United States: $800

European Union: €150

Switzerland: CHF 200

Australia: AUD 1,000

New Zealand: NZD 1,000

For more detailed information regarding customs duties and taxes specific to your location, please refer to local customs regulations or seek additional information from a customs expert.

The customs and duty tax thresholds provided on this page are for general informational purposes only and are subject to change. They are not intended as official customs advice and may not reflect the most current regulations or thresholds. For the most accurate and up-to-date information regarding customs duties, taxes, and import regulations for your specific situation, we strongly recommend consulting with local customs authorities or a qualified customs advisor. We cannot be held responsible for any errors or omissions in the information provided or any consequences arising from reliance on this information.

Do you accept returns or exchanges?

We do! We are committed to making sure you get the exact product that you want. We allow returns or exchanges within the first 30 days of purchase. For more details, visit our Return Policy. Need to make a switch? Start a Return/Exchange.